Shipping policy
1. Order processing
Every order is prepared and dispatched within 2 business days (Monday to Friday, excluding French public holidays) after payment is confirmed. Orders placed on a weekend or a public holiday are processed on the next business day.
You will receive a shipping confirmation email with your tracking number as soon as the parcel is handed over to the carrier.
2. Destinations and carriers
We ship worldwide from France.
All shipments are tracked. The carrier is selected based on the destination and the contents of the order (La Poste, UPS or FedEx). The carrier name and tracking number are included in your shipping confirmation email.
For international destinations, we do not deliver to PO boxes. Our carriers require a physical address and a valid phone number.
3. Estimated delivery times
The times below are in business days, counted from dispatch (processing time is added on top), and exclude any time held in customs.
| Zone | Destinations | Estimated time |
|---|---|---|
| Mainland France | France, Corsica | 2 to 4 business days |
| European Union | 27 member states | 3 to 8 business days |
| Europe outside the EU | United Kingdom, Switzerland, Norway | 4 to 10 business days |
| North America | United States, Canada | 5 to 10 business days |
| Gulf and Asian countries | United Arab Emirates, Saudi Arabia, Qatar, Japan, South Korea, Singapore, Hong Kong | 5 to 12 business days |
| French overseas territories | Guadeloupe, Martinique, French Guiana, Réunion, Mayotte | 5 to 12 business days |
| Rest of the world | Africa, Latin America, South and Southeast Asia, Oceania | 6 to 15 business days |
These are estimates based on our carriers' published transit commitments. They are not a contractual delivery date.
Customs clearance is the main source of variation and is entirely outside our control. For some destinations (Africa, Latin America, South Asia, the Gulf), a customs hold of several days is possible and does not constitute a delivery delay attributable to La Bouche Parfaite.
In all cases, your order will be delivered no later than 30 days after it is placed, in accordance with French consumer law.
4. Shipping costs
- Mainland France: free shipping, with no minimum order value.
- All other destinations, including French overseas territories: shipping costs are calculated at the shipping step of checkout, based on your destination and the contents of your order. They are displayed in full before any payment is taken.
5. Customs duties, import taxes and clearance fees
United States: duties and import taxes are collected at checkout. Your order ships on a Delivered Duty Paid basis. The amount is shown as a separate line before payment, and the parcel is released without any further charge on delivery. The rest of this section does not apply to you.
All other destinations outside the European Union, including French overseas territories: please read this section carefully.
Your order may be subject to customs duties, import VAT or local import tax, and to a clearance fee charged by the carrier. These amounts are not included in the product price or in the shipping cost you pay on our website.
They are payable by the recipient and will be collected by the carrier or by your local customs authority before the parcel is released. The amount depends on your country's regulations, the order value and thresholds we do not control. We are unable to estimate them in advance or to cover them.
We recommend checking with your national customs authority before ordering.
If you decline to pay these charges, the parcel will be returned to France, abandoned or destroyed by the local authorities, according to their procedure. If the parcel is effectively returned to us, sealed and in sellable condition, we will refund the products, less the outbound shipping cost and any return costs actually incurred.
6. Cosmetic import restrictions
Some countries require prior registration, a health authorisation, or limit cosmetic imports to personal-use quantities.
We ship to these destinations, but we cannot guarantee that your parcel will clear customs. A seizure or destruction ordered by local authorities is outside our responsibility and is handled as described in section 5.
7. Tracking, delays and lost parcels
Your tracking number lets you follow your parcel at any time. All shipments are sent with tracking; a signature on delivery is not required.
Risk of loss or damage passes to you at the moment you, or a third party designated by you, take physical possession of the goods.
- Delay: if your parcel has not arrived 5 business days after the upper end of the estimated window, contact us. We will open an investigation with the carrier.
- Marked as delivered but not received: report it within 7 days of the delivery date shown in tracking. We will file a claim with the carrier.
- Damaged parcel: make a written, specific reservation with the delivery driver at the time of handover, then contact us within 14 days with photos of the parcel and the products.
8. Delivery address
You are responsible for the accuracy and completeness of the address you enter at checkout, including your phone number. An incomplete or incorrect address, or an absent recipient, may cause the parcel to be returned to sender. Reshipping costs are then payable by you.
If you spot an error, contact us immediately at the address below. We can amend the address as long as the parcel has not yet been handed over to the carrier.
9. Contact us
For any shipping-related question, please contact us:
La Bouche Parfaite
60 Boulevard Joliot Curie
33100 Bordeaux, France
Email: dallo (at] laboucheparfaite.com
VAT number: FR50935084798
Last updated: August 29, 2026